HOW MUCH IS DELIVERY?
UK
Standard delivery – FREE
Outside the UK
Please email: support@lucyandliv.com
HOW LONG DOES DELIVERY TAKE?
UK
3 – 5 working days
Outside the UK
Please email: support@lucyandliv.com
ENTERED INCORRECT DELIVERY DETAILS?
Email: support@lucyandliv.com as soon as possible!
Please include:
– Order number
– Name and email on order
– Correct delivery information
HOW DO I TRACK MY ORDER?
All orders can be tracked on the ‘track my order’ page under the home section of the menu or the menu at the bottom of each page.
If you have additional issues with tracking please email: support@lucyandliv.com
HOW TO CLAIM MONEY BACK ON OUR REUSABLE NAPPIES?
Claim up to £50 back on our nappies!
(Click our quick link for instant access)
In order to receive money back on our reusable nappies, you may need to complete the refund claim form.
If your council is not listed, enter your local council name and reusable nappies into google (example – Bedfordshire council reusable nappies).
Disclaimer: Every council has different T&C’s so please read the ones relevant to you beforehand. Minimum average purchase of £50 may be required.
HOW DO I FIND OUT MORE INFORMATION ON PRODUCTS?
All information is included in the description section on each product page. When clicking on each product, scroll down to view the additional information.
If you have any specific questions please do not hesitate to contact us.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We are currently accepting Visa, Mastercard, American Express, Apple Pay and Paypal. Unfortunately we cannot accept cheques or money orders.
WHAT IS THE RETURN ADDRESS?
We are sorry to hear you would like to return your product, please email us at: support@lucyandliv.com so we can resolve the issue.
WHAT IS THE REFUND POLICY?
We are sorry to hear you are unhappy with your purchase, please email us at support@lucyandliv.com so we can resolve the issue.
Policy
– If you are not entirely happy with your purchase, you can return it within 14 days of purchase date.
– All Lucy & Liv© products must be in original condition, unused, in original packaging if available.
– Lucy & Liv© cannot refund used products for hygiene and safety purposes.
– Recorded delivery is advisable as the customer is responsible for returning the product to Lucy & Liv©.
– If all aspects of the policy are met, a full refund excluding return charges will be given.
– Refunds can only be given when purchasing directly from Lucy & Liv©. All other returns must go through the store or retailer purchased from.
Providing everyone with a simple and easy guide on caring for children. Ensuring the best for our babies, through clear information and good value products.
